Need Support?

We want to ensure that your Mend mattress is providing a perfect night's sleep. If you are not satisfied for whatever reason, please let us know by using the form below.


If you would like to contact us directly, please email


Do you offer any financing options?

We don’t currently offer any financing options, but we will in the future! Sign up for our email newsletter for updates on when these will be available.

Why does Mend not have a 100-night trial?

Because our mattress is customizable, we give you up to 60 days to sleep on it and see if it’s the right fit for you. After this window, you have the option to receive a softer or firmer Comfort Layer™. If you need to switch comfort layers prior to the recommended 30-night sleep trial, contact customer support. We’d love to help.

What is Mend's warranty?

All of the details for our 20-year warranty can be found here.

What is your refund/return policy?

Because of the customizability of our mattress, we do not have a return or refund policy at this time.

How do I care for my Mend mattress?

The cover is machine washable. Wash it on low, and follow the care instructions that come with your mattress!

How is Mend different from other mattresses?

Compared with other mattresses, Mend is cutting edge. Our mattress offers edge support and cool sleep, and is customizable to fit your needs!

What is the Mend mattress made of?

More than an average spring mattress, Mend is a hybrid of a new, innovative spring system and the best foam on the market. Our Queen mattress has 800 springs!

Does the Mend Mattress come with a protector?

Our mattresses do not come with mattress protectors at this time.

Which comfort layer insert should I use?

If your bed sleeps hard, we recommend the softer comfort layer insert. With our 60 day trial period, you can try each of our comfort layer inserts to find which one is perfect for you.

What payment methods do you accept?

We accept Visa, Mastercard, Discover, and American Express.

Do I have to pay for shipping?

No - shipping is free!

Can I find Mend products in retail stores?

Our products are not currently sold in retail stores.

Through which service will my order be shipped?

We ship all of our mattresses via UPS. You can find your tracking number in your account as well as in the shipping email receipt.

Buy Your Mend Mattress

Don't Just Sleep, Mend.